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How do I return an item?
Laptop Products, Inc. Return Policy
FOR ALL RETURNS:
In order for LaptopProducts.com to stay competitive and ship new products at the lowest possible price, we need your help in making sure that returns are expedited to our vendors. Since our vendors have a specific time period during which they will accept products back from us, we must receive your return at our warehouse no more than 30 days from the date the item was shipped to you. To accomplish this, we recommend that you obtain a return authorization (RA) number within 20 calendar days of the ship date to you, thereby allowing sufficient time for the product to be returned by a less costly shipping method, such as UPS Ground or receipted US Mail.
Returns received beyond 30 calendar days from the original ship date will be denied. Denied returns are subject to a return shipping charge if you would like the package returned to you. For valid returns, you are responsible for paying shipping charges to returning product to LaptopProducts.com. Original shipping is not refundable.
Any returned items that were originally shipped with Free Shipping will be subject to shipping charges being withheld from refund.
LaptopProducts.com has the right to refuse any return that:
- is missing parts
- is not returned in its original packaging
- shows physical damage to the product or its packaging
- does not include a valid RA number on the shipping label
- has an expired RA number
For All Unopened Returns:
Unopened returns: You may return product within the stated time period for a refund or credit, less shipping and handling and a 20% restocking fee at our discretion. Packaging must not be damaged or defaced. Items exchanged for other items on our website are not subject to restocking fee.
For All Opened Returns:
Non-defective product: You may return product for credit. A restocking fee of 15% will be subtracted from the credit. Items sent with Free Shipping will also be subject to original actual shipping charges being subtracted from the credit.
Refused or Non-Deliverable Packages:
Orders that are refused at the delivery point for any reason, unclaimed, or returned by shipping agency due to an incorrect shipping address (provided by customer) will be subject to a delivery re-delivery charge, if you request the package to be re-delivered. UPS also charges additional shipping for refused/undelivered packages. You may also request a refund less a 10% restocking fee and the refused/return delivery charges rather than having the package redelivered. Original shipping charges are non-refundable.
For Damaged Product Due to Shipping:
Products claimed to be damaged by the shipping carrier will be recorded with that carrier and are subject to their terms and conditions for refund or replacement. Please Notify Us immediately upon receipt of damaged merchandise (due to shipping) and LaptopProducts.com will act as your agent in the attempted settlement of damaged product in question with that carrier. Products damaged by carrier will be replaced by LaptopProducts.com only.
How do I obtain a Return Authorization Number?
Follow these steps:
1. Locate the packing slip/invoice included with your original shipment. You will need to reference this document when requesting a return authorization number.
2. Contact LaptopProducts.com by calling us at 1-800-928-1459 or email us at returns@LaptopProducts.com
Returns are shipped to different locations – Please do not ship any return until you receive our return authorization via email or fax.
The Return Authorization number issued by our Customer Service Representative will be valid for up to five (5) items and must be written on the shipping label only for all returned packages. Returns with writing on the original manufacturer's packaging will be subject to a repackaging fee. Packages without RA numbers will be refused.
Who pays the shipping on an item that needs to be returned? It is your responsibility to ship the item back to our warehouses. Shipping is not refundable.